Freight & Payment

Domestic:
Freight for most domestic (Australian) customers is generally automatically shipped using either Australian post (small orders) or First Fleet Road transport and Fastways. Freight is on charged to the customer as a line item on the invoice.
The freight charge can only be quoted once the order has been packed and is ready for shipping.

International:
Freight for all international customers is based on either net dead weight or net cubic weight which ever is the greatest of the two. The freight options are as follows.
- Small orders either economy air mail (approx 3 weeks) or express air mail (approx 7-10 days) DHL door to door (approx 2-3 days)
- Medium/large orders can either be sent consolidated air freight uncleared to your nearest international airport (this is the generally accepted most cost effective method by air) or consolidated sea freight uncleared to your nearest international sea port (this being the most cost effective method but may have some considerable transit times).
Either of these two methods are free on board (to wholesale customers) to any East Coast Australian port and your stock will need to be cleared by you or your agent upon arrival at the destination port.
Souvenir Traders Pty Ltd uses the services of several international consolidating companies. You may instruct us to domestically ship your order to your preferred freight company (no freight charge) or instruct us to use our consolidator (freight charge appears as a line item on your invoice).
Unfortunately the freight charge can only be quoted once the order has been packed and is ready for shipping.
When your stock is freighted using our freight consolidator then the stock is guaranteed to arrive to you in saleable condition and is covered by our blanket shipping insurance.
When your stock is shipped using your consolidator then we can only guarantee the stock to your consolidator. We strongly recommend you take out the required freight insurance.

Methods of Payment:
In most instances, full payment must be received by our accounts department prior to dispatch of your order.
- DOMESTIC retail customers have several options available such as Direct Credit Transfer, Bankcard, Mastercard, Visacard, American Express, cheque, money order or cash.
- DOMESTIC retailers have an option of opening up an account with us. Our account terms are payment within 7 days for the first invoice and subsequent orders are then payable 30days end of month. We offer an early payment discount of 3% if payment is received within 14 days of invoice date. Retailers wishing to set up an account with us are required to fully complete our standard company credit application
- INTERNATIONAL customers have several options available such as Direct Credit Transfer, Bankcard, Mastercard, Visacard, American Express, AUD$ cheque, international money order, Bank guaranteed letter of credit.